Terms and Conditions

Market Terms

In June 2024 we updated our Market Retail Contract which sets out the terms and conditions that apply for electricity or gas. The terms are intended to clearly set out your rights, obligations, and what’s expected from us in relation to your energy supply. We encourage you to review them. Read here

If you are on a standing offer, please refer to our Standard Offer Terms below.

Historical Terms and Conditions

Historical Market Terms

Direct Debit Terms

These terms are for customers who pay by Direct Debit. Read Here

Concession Terms

If we apply Government concessions or rebates to your account, they’re covered by these terms. Read Here

Privacy Policy

This puppy has its own page but to keep all our policies neatly in one place, it’s right here too. Read Here

Standing Offer Terms

These terms apply if you’re using energy from Energy Locals but haven’t contacted us, for example, this can happen if you have moved into a property where we’re already supplying the energy but you haven’t set up an account with us. Read Standing Offer Terms (also known as a Standard Retail Contract) for non-Victorian States or Victoria.

Website Use Terms

When using the Energy Locals website you agree to be bound by the Terms of website use. Read Here

Energy Locals Local Rewards

Click here for full terms and conditions

Refer a friend campaign terms

Click here for full terms and conditions

Online Member Summer Special (VIC) terms

Click here for full terms and conditions.

Online Member 6 Months Free Membership (NSW) terms

Click here for full terms and conditions.

Business Member 6 Months Free Membership terms

Click here for full terms and conditions.

Golden Plains Wind Farm terms

Click here for full terms and conditions

Partner 100 Offer Terms

Click here for full terms and conditions

Solar Feed-in Terms (VIC)

Click here for full terms and conditions

Premium Solar Feed-in Terms (VIC)

Click here for full terms and conditions