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Starting in July, we'll be updating our prices to reflect the annual shifts in energy costs. We'll communicate the changes in the coming weeks.

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Terms and Conditions

We try to make our terms as simple as is possible with these sorts of documents. Please contact us with any questions or feedback.

Market Terms

In June 2024 we updated our Market Retail Contract which sets out the terms and conditions that apply for electricity or gas. The terms are intended to clearly set out your rights, obligations, and what’s expected from us in relation to your energy supply. We encourage you to review them. Read here

If you are on a standing offer, please refer to our Standard Retail Contract.

Historical Terms and Conditions

Historical Market Terms

 

Direct Debit Terms

These terms are for customers who pay by Direct Debit. Read Here

 

Concession Terms

If we apply Government concessions or rebates to your account, they’re covered by these terms. Read Here

 

Privacy Policy

This puppy has its own page but to keep all our policies neatly in one place, it’s right here too. Read Here

 

Standing Offer Terms

These terms apply if you have power from Energy Locals but haven’t contacted us. This can happen if you have moved into a property where we’re already supplying the electricity but you haven’t set up an account with us. Unlike many retailers, we don’t use standing offers to sneak up prices – we publish them only because it’s a regulatory requirement. Read Standing Offer Terms for non-Victorian States or Victoria.

 

Website Use Terms

When using the Energy Locals website you agree to be bound by the Terms of website use. Read Here

 

Energy Locals Insights Program

Click here for full terms and conditions

 

Refer a friend campaign terms

Click here for full terms and conditions

 

Online Member Summer Special (VIC) terms

Click here for full terms and conditions.

 

Online Member 6 Months Free Membership (NSW) terms

Click here for full terms and conditions.

Business Member 6 Months Free Membership terms

Click here for full terms and conditions.

 

Golden Plains Wind Farm terms

Click here for full terms and conditions

 

Win a Years’ Worth of Energy Competition – Victoria

Click here for full terms and conditions

 

Partner 100 Offer Terms

Click here for full terms and conditions

 

Solar Feed-in Terms (VIC)

Click here for full terms and conditions

 

Premium Solar Feed-in Terms (VIC)

Click here for full terms and conditions

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