Feedback & fixing mistakes

We’re sorry if things haven’t gone to plan

We’re an Aussie startup that tries really hard to get it right, in line with our published Complaint and Dispute Resolution Procedure. If we’ve not met your expectations then you can make a complaint in one of the following ways:

  1. Email us with some details at complaints@energylocals.com.au, or via the form at the bottom of this page.
  2. Write to us at Energy Locals, 2/11 Newton Street, Cremorne, VIC 3121
  3. Contact the Energy Ombudsman in your state.
    Customers have the right to contact the Energy Ombudsman at any time. However, we hope that our customers will contact us in the first instance to give us a chance to rectify any issues.

New South Wales

Energy and Water Ombudsman NSW

Mail: Reply Paid 86550, Sydney South NSW 1234
Phone: 1800 246 545
Fax: 1800 812 291
Email: complaints@ewon.com.au
Web: www.ewon.com.au


Energy & Water Ombudsman Queensland

Mail: PO Box 3640, South Brisbane QLD 4101
Phone: 1800 662 837
Fax: (07) 3087 9477
Email: complaints@ewoq.com.au
Web: www.ewoq.com.au

South Australia

Energy & Water Ombudsman South Australia

Mail: GPO Box 2947, Adelaide SA 5000
Phone: 1800 665 565
Fax: 1800 665 165
Web: ewosa.com.au

Australian Capital Territory

ACT Civil and Administrative Tribunal

Mail: GPO Box 370, Canberra ACT 2601
Phone: (02) 6207 1740
Fax: (02) 6205 4855
Email: tribunal@act.gov.au
Web: www.acat.act.gov.au


Energy and Water Ombudsman Victoria

Mail: Reply Paid 469, Melbourne VIC 8060
Phone: 1800 500 509
Fax: 1800 500 549
Email: ewovinfo@ewov.com.au
Web: www.ewov.com.au


Energy Ombudsman Tasmania

Mail: GPO Box 960 Hobart TAS 7001
Phone: 1800 001 170
Fax: 03 6173 0231
Email: energy.ombudsman@ombudsman.tas.gov.au
Web: www.energyombudsman.tas.gov.au


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