As a social enterprise we try really hard to get it right, in line with our published Complaint and Dispute Resolution Procedure. If we've not met your expectations then you can make a complaint in one of the following ways:
Write to us at 132 Cremorne Street, Richmond, VIC 3121
Write to the Energy Ombudsman in your state. Customers have the right to contact the Energy Ombudsman at any time. However, we hope that our customers will contact us in the first instance to give us a chance to rectify any issues.