Hardship and concession assistance

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Providing support for customers in hardship

We know that from time to time customers may find that they're unable to pay their energy bills. Energy Locals provides assistance to customers in line with our published Hardship Policy.

Read our Hardship Policy and the ways we can help >

If you hold a concession card or experience financial difficulty, you may also be eligible for a rebate. A rebate is a flat annual monetary amount that assists in making your electricity bill more affordable. Different states have different rebate plans, so make sure you are looking at your state-specific plans. After your application is approved, the amount will be automatically deducted off your electricity bill.

NSW Programs
Queensland Programs
South Australia Programs
ACT Programs