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Hardship Assistance

Providing support for customers in hardship

We know that from time to time customers may find that they’re unable to pay their energy bills. Click below to read our Hardship Policy for your area so you know the help that we can provide.

 

Please note that these policies cover all customers who are supplied by Energy Locals. This includes Energy Trade customers, supplied by Energy Trade Retail, a trading name of Energy Locals.

COVID-19

Are you affected by the coronavirus in Australia? Here’s advice for people who are affected – as well as a request to those who aren’t.

Government Rebates

If you hold a concession card or experience financial difficulty, you may also be eligible for a on-supply rebate. An on-supply rebate is a flat annual monetary amount that assists in covering the costs of your energy bills. Different states have different rebate plans, so make sure you are looking at your state-specific plans. We’ve provided some more information on our Government Rebates page.

Family violence

We provide additional support to customers affected by family violence. Read about the help we can provide in our Family Violence Policy.

Get a fair energy deal

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