If you or someone in your household uses one of the below life support equipment, you may be eligible for protection under the life support energy regulations.
This means your address is registered with your local network and they will advise you in advance of any electricity outages so you can plan accordingly.
It also means in the event of a power outage your property will be on the priority list for reconnection of supply.
If you have any questions about the equipment you or someone in your home uses and whether it is life support equipment, please talk to your doctor.
South Australian customers will need to arrange registration & check eligibility of life support equipment directly with with the SA government through their Concessions and Support Services (CASS) - more information available here.
In some states there are concessions and rebates for customers with Life Support Equipment, go to Concessions to see what you may qualify for.
Your power can go out without warning. It is important that you have a plan if this happens. Make note of:
It’s important your distributor and retailer know so we can do our best to keep your property on electricity supply.
Once registered, this means that you are given additional notice (4 days notice) of any planned power outages and that your property is treated as priority for reconnection if and when there are any outages.
Energy Locals Reply Paid 91768 CREMORNE VIC 3121(No stamp is required)
South Australian residents will need to arrange registration of life support equipment directly with Concession and Support Services (CASS). CASS will then contact us once the application has been accepted and we will notify the distributor that there is life support equipment at the property.
NSW Government Service Line - 13 77 88
QLD Government Service Line - 13 74 68
VIC Government Service Line - 1300 650 172
ACT Government Service Line - 13 14 93
SA Government Service Line - 1800 307 758
There are situations that result in deregistration of life support at your premise.
If we haven’t received the completed application forms, or haven’t heard from you within 50 business days of the account being set up we will notify the distributor that the application is incomplete. The site will not be registered as having life support equipment, meaning that you will not be protected by life support regulations.
We will actively try to contact you until we receive the necessary documents, using the email address, physical site address and contact number that you have provided at the point of setting your account up.
If you’ve registered your requirement for Life Support Equipment with us, your registration will cease and you’ll need to apply to have your Life Support Equipment registered with your new retailer. If you’ve registered with your distributor, they’ll let your new retailer know.
Your registration is specific to your current address, if you move to a new house you’ll need call us on 1300 693 637 to re-apply to have your Life Support Equipment registered at your new address.
Call us on 1300 693 637 and we will update your account. We’ll send you a confirmation letter to confirm when the Life Support registration is being de-registered from your account.
NSW - NSW customers will need to complete this form and return it to us (Energy Locals), or your chosen retailer if that is not Energy Locals.
QLD - QLD customers will need to request a form from the Medical Aids Subsidy Scheme (MASS) and return it to us (Energy Locals), or your chosen retailer if that is not Energy Locals.
ACT - ACT customers will need to complete the relevant form and return it to us (Energy Locals), or your chosen retailer if that is not Energy Locals.
SA - SA customers will need to apply for registration directly with Concession & Support Services (CASS)
VIC - VIC customers will need to complete the relevant form and return it to us (Energy Locals), or your chosen retailer if that is not Energy Locals.