Our Terms and Conditions

hero icon

We try to make our terms as simple as is possible with these sorts of documents. Please contact us with any questions or feedback. 

Market Terms

These are the terms that apply when you join Energy Locals. Read >


Direct Debit Terms

These terms are for customers who pay by Direct Debit. Read >

Concession Terms

If we apply Government concessions or rebates to your account, they're covered by these terms. Read >

Privacy Policy

This puppy has its own page but to keep all our policies neatly in one place, it's right here too. Read > 

Standing Offer Terms

These terms apply if you have power from Energy Locals but haven't contacted us. This can happen if you have moved into a property where we're already supplying the electricity but you haven't set up an account with us. Unlike many retailers, we don't use standing offers to sneak up prices - we publish them only because it's a regulatory requirement. Read >

Website Use Terms

When using the Energy Locals website you agree to be bound by the Terms of website use. Read >

Victoria standard offer terms and pricing

Our licence has been approved and we've got a standing offer available from the 22nd of December but… it's been very hard to source the best possible price for our customers while the market continues to play their games.

Given we don't earn money from your usage, we want to fight hard to get the best possible wholesale price so that you can save more. Once we've done that, we'll finalise our rates and launch.

For those interested, our standing offer can be found here and VIC standard offer terms can be found here, but these are not currently available for sale.

Please register your details here, and follow us on Facebook and you'll be the first to know when we’re good to go.

Free Solar System Competition Terms

Eligibility criteria: NSW and QLD residents. Not available in all areas. Customers must have an active Energy Locals electricity service with no outstanding payments at the time of competition draw to be eligible. Competition closes 11:59pm on the 30th of March 2019. Click here for full terms and conditions.

Happiness Guarantee campaign terms

Click here for full terms and conditions