How to read your new bill

Say goodbye to bill confusion 👋

We’ve given your bill a glow-up to make it easier to understand, and to incorporate some new regulations.

With your new bill, you can:

  • Get a clearer picture of your usage and spend
  • Compare your usage to previous periods
  • Check if you could be better off on another offer.


Here’s how to read it:
First page
1. Your account details

This is where you’ll find your account number, National Metering Identifier (NMI), invoice number, and issue date. Mention these when you contact us with any queries about your bill.

2. Who to call for assistance

Here you’ll find the best number to call if you have a fault or emergency. Our details are also here in case you have a question for our Aussie-based team.

3. What to pay and when

This section tells you what you need to pay for the power you’ve used and by when. If you have Direct Debit, we’ll automatically deduct the amount on the due date.

If your balance is lucky enough to include “CR,” it means you’re in credit and don’t need to pay.

4. Could you save money on another plan

We’ll regularly let you know if we have other plans available that you may be better off on based on your usage history.

If you’re already on the best plan for you we’ll also let you know.

Currently available in NSW, VIC, SA & QLD.

5. How you can pay

We offer a number of convenient ways to pay your bill. We recommend setting up Direct Debit to take the hassle out of paying your bills and avoid any late fees that may be applicable.

Second page
6. Summary of your plan

This is the plan you’re on.

7. Billing period

The period and number of days for which your usage is calculated.

8. How your usage has been calculated

Actual read means we have accurate usage data for the period.

An estimated read occurs when the metering company has had trouble getting actual reads from your meter, often because it was not able to be accessed. Estimated reads are based on previous usage data.

A substitute read happens when there’s missing data, sometimes only a thirty-minute interval, that may be caused by a disruption to your meter communications.

9. Your charges and credits

Supply Charge: This is the daily charge that we collect for the network company as well as the cost of metering.

Usage Charges (e.g. anytime, peak, off-peak, demand): These charges are calculated based on the number of kilowatt hours you’ve used, multiplied by the applicable rate.

Solar Feed-In Tariff: If you have solar panels and export excess energy to the grid, we’ll credit you for this, reducing your overall cost.

10. Other available services

Here, you can find information about other services we offer, such as checking concession eligibility, moving to a different property, and support for payment difficulties.

Third page
11. Meter read information

This section provides information about the meter readings used to calculate your energy bill for the billing period.

If you have a smart meter, your opening read will be 0, as it starts again from your last bill, this is normal and there’s nothing to worry about.

12. Compare your usage

Here, you can see how your average energy usage changes and, if your address is in Victoria, how it stacks up against other households.

More info

Is your bill calculated with an estimated read? Learn how to submit a self-read
Received a higher-than-expected bill? Discover possible reasons why and tips to reduce your usage