Firstly, please ensure all gas appliances are turned off inside the apartment to prevent any gas leaks.
Next, make sure you are signed up to Energy Trade Customer Portal and that Energy Trade provides gas and hot water to your community. You can check your Welcome Letter that we emailed and/or mailed to you.
If you know you’re connected with Energy Trade, you will need to contact your Building Manager, Strata Manager or Rental (Leasing) Agent so that they can check the building’s hydraulics or gas/hot water cupboard to arrange someone to check or service your gas isolation valve.
If you still can’t find a resolution, please call our Australian-based Customer Service team on 1300 001 255 between 9:00am-6:00pm Monday to Friday AEST. If it is an emergency, you can also reach our emergency after-hours team on 1300 001 255.