Title
Help

Outages

Is there an outage in your area?

We unfortunately don’t control power outages in your area (for example, this might be caused by wires going down, storms, extreme weather, or even scheduled maintenance etc). But hopefully we can give some tips that can help.

We unfortunately don’t control power outages in your area (for example, this might be caused by wires going down, storms, extreme weather, or even scheduled maintenance etc). But hopefully we can give some tips that can help.

 

First, you need to know who your distributor is. If you don’t know, then try entering your postcode into distributors in your state, to see who you are with. We recommend the easiest and fastest way is to check online.

Check OnlineCall
New South Wales
Ausgrid Click here131 888
Endeavour Energy131 003
Essential Energy132 080
Jemena (for gas)131 909
Queensland
Energex13 62 62
Ergon Energy13 22 96
Essential Energy132 080
ACT
Evoenergy131 093
Ergon Energy132 080
Victoria
Powercore / Citipower132 412
Austnet Services131 799
Jemena Click 131 909
United Energy132 099

I don’t have gas or hot water. How do I turn it on?

Firstly, please ensure all gas appliances are turned off inside the apartment to prevent any gas leaks.

 

Next, make sure you are signed up to Energy Trade Customer Portal and that Energy Trade provides gas and hot water to your community. You can check your Welcome Letter that we emailed and/or mailed to you.

 

If you know you’re connected with Energy Trade, you will need to contact your Building Manager, Strata Manager or Rental (Leasing) Agent so that they can check the building’s hydraulics or gas/hot water cupboard to arrange someone to check or service your gas isolation valve.

 

If you still can’t find a resolution, please call our Australian-based Customer Service team on 1300 001 255 between 9:00am-6:00pm Monday to Friday AEST. If it is an emergency, you can also reach our emergency after-hours team on 1300 001 255.

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