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On October 4th 2023 Members Energy will cease its operations, prompting a seamless transition process for existing customers. Each current customer will receive personalised communication outlining next steps. The recommended course of action will involve transitioning to an Energy Locals Local Member plan, as specified in the benefit change notice.
Energy Locals are a 100% Australian-based electricity retailer, and they have been the provider of your services under Members Energy all along. You’ll continue to be supported by the same local team, only under a different product and brand name.
We’ve sent you an email with instructions. The energy market is a regulated industry, so even though we’re offering you a better deal, we need to capture your permission to move you across and get you saving.
Your account number, payment information and online self-service portal logins will remain the same. No need to remember new numbers or passwords.
You’ve got until 3rd October 2023 to give the nod and join Energy Locals on their fantastic Local Member plan. Missed the deadline? You’ll still join Energy Locals, just under a default offer until you get in touch.
Your solar will become a lot simpler and better! Your minimum FiT rates will not only increase but are guaranteed, regardless of the time of the day and what the spot market price is doing. No need to worry about FiT trading anymore.
Like your Members Energy plan today, Energy Locals plans do have a membership fee, however, Energy Locals don’t earn any additional money from your usage rates, so you’ll benefit from a lower membership fee, lower rates and a higher FiT.
Energy Locals operates independently to the Members Energy VPP, so you will no longer be enrolled in the VPP program. But that’s okay! Leaving the Members Energy VPP lets you gain greater control over your solar battery. It’ll continue to operate as designed, but you will now have the freedom to personally control your battery usage.
You will no longer have access to the Evergen App as this was a feature of being a part of the Members Energy VPP. But you can manage your energy through Energy Locals online account using your existing Members Energy login details: https://portal.energylocals.com.au. Here you can monitor your usage, make account detail changes and communicate with staff through web enquiries all from the comfort of your phone or browser.
We’ve worked closely with Energy Locals to give you a better deal with their Local Member plan. If you don’t provide consent to switch to this plan, then you will automatically be placed on Energy Locals standing offer plan. This plan typically has higher rates and a lower feed in tariff.