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Flood Assistance

We’re here to help

Our hearts go out to the people and communities impacted by the floods in Queensland and New South Wales.

We hope you’re safe and if you need assistance with your power, we want to help:

Reporting power faults

Please report any outages or emergencies to your energy distributor. You can also check their website for updates on power outages and issues in your local area.

Ausgrid
Inner, northern and eastern metropolitan Sydney and surrounds.
Faults: 13 13 88
General enquiries: 13 13 65
ausgrid.com.au
Endeavour Energy
Southern and western metro Sydney and surrounds. Includes Blue Mountains and Illawarra.
Faults: 13 10 03
General enquiries: 13 37 18
endeavourenergy.com.au
Energex
Brisbane, Gold Coast, Sunshine Coast and surrounds.
Faults: 13 62 63
General enquiries: 13 52 53
energex.com.au
Ergon
Northern Queensland
Faults: 13 22 96
General enquiries: 13 10 46
ergon.com.au
Essential Energy
Country and regional NSW, southern regional Queensland.
Faults: 13 20 80
General enquiries: 13 23 91
essentialenergy.com.au

How we can help

If you need assistance, we want to help. We have a range of support options to suit your circumstances and financial situation.

You can call us anytime on 1300 693 637 or hello@energylocals.com.au.

Financial hardship support

Paying your energy bill should be the last thing on your mind in a crisis. If you need a break here’s what we can do to help.

Get a fair energy deal

Enter your address to discover the great rates we have available for you.