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Concessions, Grants and Rebates in Victoria:

Below is a list of available concessions, grants and rebates available for Victorian Electricity consumers.

Please read below for eligibility criteria and rates applicable.

For further assistance you can also visit https://services.dhhs.vic.gov.au/concessions-and-benefits

Or phone Victoria Concessions Helpline: 1800 658 521

You can apply to have an energy concession added to your account here.

Concession Name

Annual electricity concession

Amount

17.5 per cent of electricity usage and service costs

Eligible Card Types

DVA

Healthcare Card (HCC)

Pensioner Concession Card (PCC)

Eligibility

The concession is calculated after retailer discounts and solar credits have been deducted.

The concession does not apply to the first $171.60 of the annual bill. This is calculated as a daily rate on each bill.



Concession Name

Excess electricity concession

Amount

17.5 per cent of electricity usage and service costs.

Eligible Card Types

DVA

Healthcare Card (HCC)

Pensioner Concession Card (PCC)

Eligibility

Domestic mains electricity usage and service costs above $2,948.00 for the annual period starting 1 July 2020. This amount is reviewed each year.


An application form needs to be filled out to be able to apply for this additional concession rebate.



Concession Name

Controlled Load

Amount

13 per cent of controlled load electricity costs.

Eligible Card Types

DVA

Healthcare Card (HCC)

Pensioner Concession Card (PCC)

Eligibility

The Controlled Load Electricity Concession provides a discount on controlled load usage charges. The concession is applied on bills issued throughout the year and is only available to concession cardholders who are charged a controlled load tariff for separately metered electric hot water or slab heating.



Concession Name

Electricity transfer fee waiver

Amount

Move in connection fee waived

Eligible Card Types

Pensioner Concession Card (PCC)

Health Care Card (HCC)

Veterans’ Affairs Gold Card

Eligibility

Concession card holders that are moving into a new premises can have their power connected for free



Concession Name

Life support concession

Amount

The electricity discount is the cost of 1,880 kilowatt hours (470 kilowatt hours per quarter) of electricity each year, calculated using the general domestic tariff of your retailer.

Eligible Card Types

Pensioner Concession Card (PCC)

Health Care Card (HCC)

Veterans Affairs Gold Card

Eligibility

Holds eligible concession card

Uses an approved machine type

Has a household member who uses an eligible life support machine



Concession Name

Medical cooling concession

Amount

17.5 per cent of electricity usage and service costs between 1 November and 30 April

Eligible Card Types

Pensioner Concession Card (PCC)

Health Care Card (HCC)

Veterans’ Affairs Gold Card

Eligibility

Discount applies to mains domestic electricity usage and service costs between 1 November and 30 April


An electricity account holder who holds an eligible concession card (Pensioner Concession Card, Health Care Card, Veterans' Affairs Gold Card) and:

  • Has a medical condition that affects their body's ability to self-regulate temperature or
  • Has a household member with such a medical condition.



Concession Name

Non-Mains energy concession

Amount

The concession is paid annually based on the amount paid for each energy type in that year.

The rebate amounts for the 2019 calendar year are:

  • $50 for spending from $100 to $288.99
  • $152 for spending from $289 to $867.99
  • $253 for spending from $868 to $1443.99
  • $361 for spending from $1444 to $2060.99
  • $461 for spending from $2061 to $2636.99
  • $561 for spending $2637 and above.

A separate rebate is paid for each energy type used

Eligible Card Types

Pensioner Concession Card (PCC)

Health Care Card (HCC)

Veterans’ Affairs Gold Card

Eligibility

Concession card holders who source non-mains energy for their heating, cooking and hot water can apply for a concession to help cover their yearly energy costs.


  • Electricity accessed via an embedded network
  • Generator fuel

Special conditions apply for firewood and generator fuel concessions. See the application form for more details.


Application forms are available by phoning the Concessions information line on 1800 658 521 (toll free), and may also be available from LPG suppliers, local councils and caravan park proprietors.

Applications for each year close on 30 June of the following year.

Applications must include copies of paid invoices or receipts.



Concession Name

Service to property charge concession

Amount

If the electricity use on a bill is lower than the service charge, the service charge is reduced to the cost of the electricity used.

The concession is based on your usage cost before any solar credits are deducted.

Eligible Card Types

Pensioner Concession Card (PCC)

Health Care Card (HCC)

Veterans’ Affairs Gold Card

Eligibility

This concession provides a discount on electricity service charge where a household has very low electricity usage. It is only applicable if your total electricity usage is LESS than your Service to Property charges.

The discount reduces the service charge to the cost of the total electricity usage for the billing period.

VICTORIAN ENERGY COMPARE

Save money on your energy use with the only independent energy price comparison tool on the market.

$50 Power Saving Bonus 

The Power Saving Bonus provides a $50 incentive to all Victorian households which seek a better electricity deal on the Victorian Energy Compare website. 

To be eligible to claim the Power Saving Bonus, you must meet the following criteria:

  • Have an electricity account for a Victorian service address and be the account holder for that account.
  • Live at the service address for the bill (the Power Saving Bonus will be mailed to the service address stated on the electricity account). 

To claim the Power Saving Bonus, visit the Victorian energy compare website and upload a recent electricity bill, or provide your account information, so that Victorian Energy Compare can validate your claim

Utility relief grant scheme

The Utility Relief Grant Scheme and Non-Mains Utility Relief Grant Scheme are for eligible cardholders who are unable to pay their utility bills due to a temporary financial crisis.

For more information about this concession, contact the toll free Concessions Information Line on 1800 658 521

Other helpful agencies that can assist you:

Other non-government or community assistance is generally available through a local community service provider, such as a financial counsellor or community welfare organisations. To locate a help centre near you, please visit CISVic or the National Debt Helpline.

We have also listed some not for profit organisations you can contact to obtain further information on other assistance available.

You can apply to have an energy concession added to your account here.