Our purpose

Energy Locals is a fast-growing renewable energy retailer giving Australians more choices for their energy. We are proud to have won the 2023 Finders Green Energy Retailer of the Year award, the 2023 product review award and named as one of Australia’s best electricity providers by CHOICE.

The role

As an energy industry seasoned Billing Specialist, you will be accountable for the delivery of timely and accurate invoicing, payment allocations, records maintenance and excellent customer relationships whilst working alongside the billing operations team.  The role helps to ensure compliance with regulatory and compliance obligations, protect revenue and support sustainable business growth.

We are looking for someone with a:

• Strong background in billing procedures
• Exceptional attention to detail
• Strong Excel and analytical skills
• Ability to effectively communicate with internal and external stakeholders
• Highly organised with the ability to manage time effectively to deliver on priorities
• Capability to work in a time-sensitive environment

A day in the life of an Energy Locals Billing Specialist looks like:

• Actively working to resolve issues impacting the end-to-end billing process, ensuring accuracy and efficiency in invoice creation and, distribution
• Reviewing invoices for accuracy, ensuring adherence to agreements, pricing and billing T&Cs
• Processing and reconciling customer payments promptly
• Ensure accurate data entry including configuration and troubleshooting any data-related issues or exceptions
• Coordinate with customers and internal team members to address billing inquiries, resolve disputes, and provide exceptional service
• Conduct regular audits and reconciliations of customer accounts, identifying and rectifying any discrepancies or errors
• Continuously assess and improve billing processes, systems, and procedures to optimize efficiency and accuracy
• Staying updated on industry regulations and billing best practices to ensure compliance and mitigate risk
• Collaboration with cross-functional teams such as finance, operations, and sales to streamline processes and resolve billing-related issues

What we offer

Energy Locals has a diverse, inclusive, and supportive team culture committed to providing a rewarding workplace environment. As a member of our team, you will have the opportunity to work on innovative projects and be encouraged to take ownership of your role, responsibilities, and development path.