Fee Schedule

FeeCost (inc. GST)Description
Connection fee$30Connection (forward scheduled – not a same day connection)
Early bird connection$30Connection received by 10.00am same day – connected same day
Same day priority connection$60Connection received between 10.00am – 2.30pm today – connected same day
After hours connection$125Connection received after 2.30pm today – connected same day
Emergency After Hours Connection & Reconnection for non-payment$190Weekends or Public Holidays This will depend on the time of day you reconnect (as above)
Late pament fee$16 GST exemptAvoid this by paying on time or via direct debit
Credit & debit card payment feeVisa & Mastercard: 1.43%, Amex: 1.99%Avoid this by paying by direct debit from your bank account
Ezi-Debit dishonour fee$9.90 per failed transactionThis is an Ezidebit fee you can avoid this by ensuring there are sufficient funds to cover your direct debit.
Paper bill fee (QLD, VIC, ACT)$2 per billCovers the cost of sending a bill by post if that is your preferred communication option.

Request for historical billing information
If you ever need us to provide you with copies or information about your previous Energy Trade bills, we’ll be happy to help you out – but we may charge you for the cost of supplying copies of the bill.

Other charges
If a government, regulator, network distributor or metering service provider varies or introduces a fee, charge or tax, we may pass through all or part of this varied or new fee, charge or tax to you. The charges for network-related or metering services may include our reasonable costs for arranging such services.

Got questions about your bill? Contact our Customer Service team on 1300 001 255 or send us an email at hello@urban.energylocals.com.au.