Hardship Assistance

Providing support for customers in hardship

We know that from time to time customers may find that they’re unable to pay their energy bills. Click below to read our Hardship Policy for your area so you know the help that we can provide.


Please note that these policies cover all customers who are supplied by Energy Locals. This includes Energy Trade customers, supplied by Energy Trade Retail, a trading name of Energy Locals.

Government Rebates

If you hold a concession card or experience financial difficulty, you may also be eligible for a on-supply rebate. An on-supply rebate is a flat annual monetary amount that assists in covering the costs of your energy bills. Different states have different rebate plans, so make sure you are looking at your state-specific plans. We’ve provided some more information in the link below.

Family violence

We provide additional support to customers affected by family violence. Read about the help we can provide in our Family Violence Policy.

If you are experiencing family violence, you can also  contact 1800 Respect for professional support. Call 1800 737 732 (avail 24/7) or visit 1800respect.org.au.