Concessions & Rebates
Check if you’re eligible and how to claim 👇
A number of governments rebates are available to help eligible households cover the cost of energy bills.
Depending on your circumstances you may be eligible for an on-supply rebate. On-supply rebates are available to residents of Community Energy Networks (CEN) and are designed to help eligible residents with their energy bill costs. On-supply rebates and eligibility vary depending on your state.
If you’ve previously received an energy concession or rebate from another retailer and this is your first time claiming a rebate in a CEN, please be aware that the process for claiming your rebates will be a bit different. We’ve outlined this below, so you’ll know what to expect.
Non-mains water concession (on-supply customers)
Eligibility:
An account holder who holds one of the following eligible cards:
- Pensioner Concession Card
- Health Care Card
- Veterans’ Affairs Gold Card
How much is the concession?
Rebate amounts for 2022-23 are:
- $132 for spending from $185 to $530.99
- $264 for spending from $531 to $1062.99
- $396 for spending $1063 and above
How to apply:
- Download and complete the application form
- Return your complete form to NMEC.rebates@health.vic.gov.au or mail to:
Non-Mains Water Concession Department of Families, Fairness and Housing GPO Box 1774 MELBOURNE VIC 3001 - Applications for each year will close on 30 June of the following year.
- Applications must include copies of paid invoices or receipts.
- Department staff will check your concession card details with Centrelink and provide the concession as a rebate.
- For more information, phone the Concessions Information Line on 1800 658 521.
More information: Â https://services.dffh.vic.gov.au/non-mains-water-concession.
Non-mains energy concession (on-supply customers)
Eligibility:
An account holder who holds one of the following eligible cards:
- Pensioner Concession Card
- Health Care Card
- Veterans’ Affairs Gold Card
How much is the concession?
The concession is paid annually based on the amount paid for each energy type in that year. Up to $604 is paid for each energy type used.
How to apply:
- Download and complete this application form
- Return your complete form to NMEC.rebates@health.vic.gov.au or mail to:
Non-Mains Water Concession Department of Families, Fairness and Housing GPO Box 1774 MELBOURNE VIC 3001 - Applications for each year close on 31 December of the following year.
- Applications must include copies of paid invoices or receipts.
- Department staff will check your concession card details with Centrelink and provide the concession as a rebate.
- For more information, phone the Concessions Information Line on 1800 658 521.
More information:Â https://services.dffh.vic.gov.au/non-mains-energy-concession
Utility relief grant scheme
Non-mains utility relief is available to Victorians on very low incomes who have experienced unexpected hardship.
Eligibility:
An account holder who holds one of the following eligible concession cards:
- Pensioner Concession Card
- Health Care Card
- Veterans’ Affairs Gold Card.
You must meet one of the following criteria:
- You or someone in your house has experienced family violence.
- You have had a recent decrease in income, for example, lost your job.
- You have had high unexpected costs for essential items.
- The cost of shelter is more than 30% of your household income.
How much is the concession?
- The amount of the grant is based on the amount you owe at the time of application. It is also based on the reasons you have given for applying in your application form.
- You can receive a maximum of $650 on each utility type in a two-year period.
How to apply:
Phone the Concessions information line on 1800 658 521.
Need to contact our Aussie-based team?
liv@energylocals.com.au
1300 501 815
