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Additional fees we don't want to charge

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Our fair approach to fees

We're delivering fairness and transparency to our energy customers. By keeping our costs low we can provide better prices and pass on more benefits to the community, including greater investment in new renewable energy generation.

To keep costs low we ask customers to pay by Direct Debit and receive bills by email. Plus we like trees.
By doing that, all the following fees are avoidable:

Paper bills

$2 inc GST per bill


Avoid this by receiving bills by email. 

Late payment fee

$13 inc GST

Avoid this by paying by direct debit or credit/debit card

Dishonoured payment fee

 $11 inc GST Avoid this by checking there are sufficient funds in your account when a direct debit is due

Credit and Debit Card payment fee

1% inc GST Avoid this by paying by direct debit

The above fees apply to both residential and business customers on our normal offers (called 'market offers'). Please note that some fees are not applicable to standing offers. Paper bill fees do not apply to customers in NSW from 1 Jan 18. 

Fees your local distributor may charge 

Which NSW region am I in? 

NSW, Ausgrid distribution area

 

Disconnection (remove fuse)

$148.09 

plus GST

$162.90 

inc GST

Reconnection (meter read)

$10.55 

plus GST

 $11.61 

inc GST

Special meter read

$10.55 

plus GST

$11.61 

inc GST


NSW, Endeavour distribution area

 

Disconnection (remove fuse)

$180.23 

plus GST

$198.25

inc GST

Reconnection (meter read), if applicable

$36.38

plus GST

 $40.02 

inc GST

Reconnection (insert fuse)

$59.86

plus GST

 $65.85 

inc GST

Special meter read

$36.38 

plus GST

$40.02

inc GST


NSW, Essential distribution area

 

Disconnection (remove fuse)

$96.17 

plus GST

$105.79

inc GST

Reconnection (meter read, if applicable)

$84.72

plus GST

 $93.19

inc GST

Reconnection (insert fuse)

$96.17

plus GST

 $105.79

inc GST

Special meter read

$84.72

plus GST

$93.19

inc GST


Queensland, Energex distribution area

 

 

Disconnection

$9.98

plus GST

$10.98

inc GST

Reconnection

$9.98

plus GST

 $10.98

inc GST

Special meter read

$7.96

plus GST

$8.76

inc GST

  • See the regions in Qld that are covered by Energex.
  • If you need a less common service, such as a meter upgrade, please check the Energex website for the full list of their services and prices.
  • Please note that some fees are not applicable to 'standing offers' in Queensland at present.  

 

ACT, Evoenergy distribution area

 

Disconnection

$69.52

plus GST

$76.48

inc GST

Reconnection

$69.52

plus GST

 $76.48 

inc GST

Special meter read

$32.16 

plus GST

$35.37 

inc GST

Changes

When will my prices change?

We will normally change prices on 1 July each year, which is when new distribution (network) charges normally come into effect. We'll tell you in advance about any change and explain how it's been calculated.

Savings

Will I save money with Energy Locals?

Send us a photo of your current bill and we'll compare it to our rates. Remember that we'll never change your prices so we can profit, so we're very confident that as time goes on your savings with us will increase.

Feedback

How can I give you feedback?

We've tried hard to make our prices as simple as they can possibly be. Please contact us anytime if you have a query on our rates. We'd also love to hear your feedback on what else we could do to simplify our pricing.

Get Started

Spend 5 minutes joining Energy Locals and we'll handle the admin - it doesn't affect your energy supply in any way at all. Plus, we don't lock you into a contract or charge exit fees!