Our Terms and Conditions

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We try to make our terms as simple as is possible with these sorts of documents. Please contact us with any questions or feedback. 

Market Terms

These are the terms that apply when you join Energy Locals. Read >


Direct Debit Terms

These terms are for customers who pay by Direct Debit. Read >

Concession Terms

If we apply Government concessions or rebates to your account, they're covered by these terms. Read >

Privacy Policy

This puppy has its own page but to keep all our policies neatly in one place, it's right here too. Read > 

Standing Offer Terms

These terms apply if you have power from Energy Locals but haven't contacted us. This can happen if you have moved into a property where we're already supplying the electricity but you haven't set up an account with us. Unlike many retailers, we don't use standing offers to sneak up prices - we publish them only because it's a regulatory requirement. Read Standing Offer Terms for non-Victorian States or Victoria

Website Use Terms

When using the Energy Locals website you agree to be bound by the Terms of website use. Read >

Happiness Guarantee campaign terms

Click here for full terms and conditions