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Our Terms and Conditions

We try to make our terms as simple as is possible with these sorts of documents. Please contact us with any questions or feedback.

Market Terms

These are the terms that apply when you join Energy Locals. Read >

Tesla Energy Plan – TOU Terms

These terms apply specifically to the Tesla Energy Plan and your Powerwall. Read >

Complaints Policy

For information about our Complaints Policy. Read >

Concessions

For Information about Concessions. Read >

Privacy Policy

This puppy has its own page but to keep all our policies neatly in one place, it’s right here too. Read >

Prices

The Tesla Energy Plan is only available to customers with a smart meter.
Time of Use pricing will apply to customers with Smart Meters.
If you do not currently have a smart meter, Energy Locals will install one at your home. Until your smart meter is installed, Single Rate pricing will apply. See terms for details.

If you upgrade to the new Tesla Energy Plan (Time of Use) by 17 December 2021, you will receive a $25 (incl GST) credit on your next bill, while further maximising the benefits of your solar and Powerwall with the latest Tesla Energy Plan.

 

Time of Use
Tariff Structure TOU – Peak, Off-Peak & Solar Sponge
Feed in Tariff Up to 7.5c/kWh​ for the first 1,500kWh/month, then 2.5c/kWh for anything over 1,501kWh/month.
Energy Tariff (incl GST) 31.13c/kWh peak (6am–10am & 3pm–1am)
21.99c/kWh off-peak (1am–6am)
16.5c/kWh solar sponge (10am–3pam)
Annual grid support credit (incl GST) $220 (incl GST) per year, per Powerwall (calculated daily, applied monthly)
Daily Supply Charge (incl GST) $0.99/day (incl GST)

As of 01 Jul 2021, 34% less than the reference price based on 4000 kWh/year for a residential site on a time of use tariff in South Australia. The lowest annual price for 4000 kWh/year is $1,133.37. Your bill will differ based on your usage.

Basic Plan Information Document available upon request.

Time of Use with Controlled Load
Tariff Structure TOU – Peak, Off-Peak, Solar Sponge & Controlled Load
Feed in Tariff Up to 7.5c/kWh​ for the first 1,500kWh/month, then 2.5c/kWh for anything over 1,501kWh/month.
Energy Tariff – General usage (incl GST) 31.13c/kWh peak (6am – 10am & 3pm – 1am)
21.99c/kWh off-peak (1am – 6am)
16.5c/kWh solar sponge (10am – 3pm)
Energy Tariff – Controlled Load usage (incl GST) 31.13c/kWh peak (6am – 10am & 3pm – 1am)
21.99c/kWh off-peak (1am – 6am)
16.5c/kWh solar sponge (10am – 3pm)
Annual grid support credit (incl GST) $220 (incl GST) per year, per Powerwall (calculated daily, applied monthly)  
Daily Supply Charge (incl GST) $0.99/day (incl GST)

As of 01 Jul 2021, 22% less than the reference price based on 6000 kWh/year for a residential site on a time of use tariff in South Australia. The lowest annual price for 6000 kWh/year is $1629.75. Your bill will differ based on your usage.

Basic Plan Information Document available upon request.

Anytime
Tariff Structure Anytime
Feed in Tariff Up to 7.5c/kWh​ for the first 1,500kWh/month, then 2.5c/kWh for anything over 1,501kWh/month.
Energy Tariff (incl GST) 31.13c/kWh peak (All day)
Annual grid support credit (incl GST) $220 (incl GST) per year, per Powerwall (calculated daily, applied monthly)  
Daily Supply Charge (incl GST) $0.99/day (incl GST)

As of 01 Jul 2021, 19% less than the reference price based on 4000 kWh/year for a residential site on a time of use tariff in South Australia. The lowest annual price for 4000 kWh/year is $1,386.55. Your bill will differ based on your usage.

Basic Plan Information Document available upon request

Anytime with Controlled Load
Tariff Structure Anytime & Controlled Load
Feed in Tariff Up to 7.5c/kWh​ for the first 1,500kWh/month, then 2.5c/kWh for anything over 1,501kWh/month.
Energy Tariff – General Usage (incl GST) 31.13c/kWh peak (All day)
Energy Tariff – Controlled Load usage (incl GST) 12.99c/kWh peak (Controlled load times)
Annual grid support credit (incl GST) $220 (incl GST) per year, per Powerwall (calculated daily, applied monthly)  
Daily Supply Charge (incl GST) $0.99/day (incl GST)

As of 01 Jul 2021, 12% less than the reference price based on 6000 kWh/year for a residential site on a time of use tariff in South Australia. The lowest annual price for 6000 kWh/year is $1,844.63. Your bill will differ based on your usage.

Basic Plan Information Document available upon request

See all of our other Energy Locals terms and policies here.