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Avoid bill shock

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Say Goodbye to Bill Shock

For most people, receiving a bill every 3 months doesn't align with their monthly or fortnightly income - this can lead to people being caught short when they receive an invoice, commonly called 'bill shock'.

Simple monthly payments 

To combat this, Energy Locals has taken the initiative of setting up regular monthly or fortnightly payments for all customers.

If you don't have a smart meter, we'll ask you to set up a direct debit for a monthly payment that's roughly equal to the average amount you expect to spend on energy each month. 

When we get a meter reading, we'll check your actual usage against your payments. You may be in credit or you may owe a little. If it's a long way out we may need to adjust your ongoing monthly payments.

Doing this avoids a big build up of debt. We can set the monthly payment to be on a day that suits you. After you've joined, please let us know if you'd prefer smaller fortnightly payments instead. 

We won't take any payments until we first notify you of the date and the amount. 

Direct debit or card payment

We'll collect payments by direct debit or from a credit card or debit card that our bank, Westpac, securely stores. Please note that there's a 1% fee for card payments.

Smart meters

If you have a smart meter, we'll ask you to set up a direct debit so you can pay automatically each month once we know exactly how much energy you used. We'll always tell you the amount before taking any payment. 

Changes

When will my prices change?

We will normally change prices on 1 July each year, which is when new distribution (network) charges usually come into effect. We'll tell you in advance about any change and explain how it's been calculated.

Savings

Will I save money with Energy Locals?

Send us a photo of your current bill and we'll compare it to our rates. Remember that we'll never change your prices so we can profit, so we're very confident that as time goes on your savings with us will increase.

Feedback

How can I give you feedback?

We've tried hard to make our prices as simple as they can possibly be. Please contact us anytime if you have a query on our rates. We'd also love to hear your feedback on what else we could do to simplify our pricing.

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