Our Service



No-one likes having to pay for something as necessary as energy, so the least we can do is offer great rates and even better customer service.


100% Aussie-based team: Call us and you won't land in a place you've never heard of. In fact, we're based in the same suburb as last year's AFL Grand Final winners, so we're quite sure you'll have heard of where we work 🐯

Fast route to a human: After dialling our phone number you'll only have to press one more button before you speak to one of us. Simple as that.

Chat while you work: Need to sneak in a bit of admin from the office? Use our website chat function to get your questions answered quickly and efficiently. It's powered by these epic computers called humans.


Online account management: You can take care of most of the basics via our secure online portal which hums away 24/7.

Online usage data: If you've got a smart meter, then each night we'll upload your previous day's usage data to our online portal. You can see energy usage by each half hour of the day.

Customer reviews: Want to know more about our service? Just see what Energy Locals customers have to say about it.