How to use self serve
Each time you login you'll arrive at your personal dashboard. Use the special self serve menu to navigate the portal (highlighted below).
View your bills
From the My Bill option in the main menu, you can view the recent transactions on your account and see bills that have been issued. To download one just click the icon on the right side of an invoice row.
Make a payment
- Card payments - 1% fee. There's a link to our secure card payment page within our self serve portal and you can also reach it from here.
- Direct Debit - fee-free! Set up a DD here
- Bpay - fee-free
Enter our biller code 260364 in your online bank.
Your Bpay reference is on the bottom of your bill. It's your customer number plus one further digit on the end.
If your Bpay reference includes three zeros at the start of the number, please ignore these.
View your usage
The level of usage detail you'll be able to see depends on the type of meter you have. There are three main types in operation in the Australian energy market:
- Old-style manually-read meters. These meters are read every three months, so your usage data will be updated only when we receive one of these quarterly reads.
- Interval meter - manually-read. These puppies measure data each half hour but they keep hold of it until someone comes and downloads the information each quarter. In self serve, you'll see granular data for the previous three months when we get the quarterly data download.
- Digital meters - remotely-read. These are like interval meters in that they measure data every half hour. They also contain a SIM card to enable them to export the data every day. This means you'll be able to see your daily usage, 24 hours delayed. Please note there are sometimes delays in us receiving data from the market which can push the delay to 2-3 days on occasion.
There are different views of usage. You can navigate these from the 'Usage' title in the menu.
Example: usage by month - 'anytime' rate
Example: usage by day - 'time of use' rate
Example: usage by month - 'time of use' rate
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