Please note that this guide those not apply to SAVPP customers with a Tesla Powerwall or Tesla Energy Plan customers. Please contact us if you need help with the SAVPP or Tesla online self serve.
Each time you login you'll arrive at your personal dashboard. Use the special self serve menu to navigate the portal (highlighted below).
From the My Bill option in the main menu, you can view the recent transactions on your account and see bills that have been issued. To download one just click the icon on the right side of an invoice row.
The level of usage detail you'll be able to see depends on the type of meter you have. There are three main types in operation in the Australian energy market:
There are different views of usage. You can navigate these from the 'Usage' title in the menu.
Our self serve platform is new and it's an out-of-the-box addition to our billing system. We won't waste our customers' money on upgrades until they can be justified. We're looking at a number of improvements to the current platform in the meantime.
Here are the issues we know about:
Spotted a bug or want to suggest an improvement? Please drop us an email and we'll add it to our board!