The above fees apply to both residential and business customers on our normal offers (called ‘market offers’). Please note that some fees are not applicable to standing offers. Please also note the following:
• Late payment fees do not apply to customers in Victoria.
• Late payment fees do not apply to Online Saver offers.
• Paper bill fees do not apply to customers in NSW.
• Credit/Debit Card payment fees do not apply to Local Saver offers.
• Online Saver customers are not eligible to receive paper bills.
• A membership fee is applicable to our Local Saver and Business Saver offers. See our prices and membership fees here.