Customer Service

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Energy Experts/Consultants

Our purpose

Energy Locals is turning the traditional energy model on its head. For a start, we don’t earn more money when our customers use more power. We provide our customers with much-needed transparency in an industry that’s famous for confusion. We also proudly support some world-leading companies, including Sonnen and Tesla, to give customers products that will change the way they produce, store and use power.

Who we want to join our team

We're looking for bright self-starters to join our team and provide amazing sales and service experience to our customers. It's a really exciting time to be part of our fun and friendly, enthusiastic, high performing and supportive team in an industry that's rapidly changing.

What you’ll do

  • You will be at the forefront of our customer interaction. You will be answering customer enquiries, and informing them of our products and rates. You need to be enthusiastic about our products and services, so the customers can get enthusiastic about them too!
  • Strive to not only meet but exceed our team's targets.
  • Process workflow items (customer activations, transfers, service orders, billing and credit/collections)

What you’ve got

The basics

  • You’re able to communicate with customers and colleagues efficiently and clearly through both verbal and written form, including good use of English and grammar
  • You have strong computer skills
  • You take initiative when problems arise. You’ll  get the job done, whatever it takes
  • You can multitask!  For example, you will sometimes have to take calls, chat to other customers via our website chat channel and navigate through the system at the same time
  • You want to be part of a growing business and will try to convert potential customers into successful sales
  • You’re hungry for change and when you see something that we could do better, you’ll recommend how we could improve

Bonus skills:

  • Experience in the retail energy industry. It’s definitely not essential but it may be an advantage
  • Familiarity with modern process management techniques

How you’ll fit with our culture

  • You may have experienced life in a traditional corporate, but you’ll be energised by the idea of working in a smaller, nimble and hungry company
  • You won’t be afraid to get your hands dirty and will revel in the challenge of taking on multiple new projects concurrently
  • You’ll see the personal growth potential associated with being at the heart of a rapidly changing industry

What to do next?

Does this sound like you? Email and tell us why.